Who we are and how to contact us

Scope and audience

This Policy applies to personal data we process about visitors, customers and prospective customers through our Site and official digital channels (e.g., contact forms, appointment inquiries, messaging links). It does not cover third-party websites or services that we do not control.

The data we collect

a) Data you provide directly

• Identification & contact details (name, email, phone)
• Appointment or inquiry details (preferred model, budget, service needs)
• After-sales/service information you share (e.g., model, serial/reference numbers, service history)
• Marketing preferences and consents

b) Data collected automatically (via cookies, pixels and similar technologies)

• Device and usage data (browser, device type, pages visited, session duration, referring/exit pages)
• Approximate location (e.g., city/region) derived from your IP or device settings
• Interactions with embedded content (e.g., maps, videos, social plugins)

c) Data from third parties

• Analytics and measurement partners (aggregated usage metrics)
• Communication platforms (e.g., WhatsApp Business, when you message us)
• Social media platforms (if you interact with our official pages)

We do not intentionally collect special category/sensitive personal data via the Site. Do not submit sensitive data (e.g., health data, religious/political views) via contact forms.

Why we process personal data (purposes) and legal bases

• Responding to inquiries and providing customer support (e.g., product availability, appointments) — contract/legitimate interests; consent where required.
• After-sales and servicing (e.g., managing workshop bookings, warranty/service records, recalls) — contract/legal obligation.
• Site operation, security and fraud prevention — legitimate interests; legal obligation where applicable.
• Analytics and performance measurement (to understand Site usage and improve content and navigation) — legitimate interests; consent where required by local law.
• Marketing communications (e.g., newsletters, event invitations) — consent; and you can withdraw anytime.
• Regulatory compliance and legal claims — legal obligation; establishment, exercise or defence of legal rights.

Where local law (including Egypt’s PDPL) requires explicit consent for specific types of processing or communications, we will request it and you may withdraw it at any time.

Cookies & similar technologies

We use cookies, pixels and similar technologies to run the Site, keep it secure, and measure performance. Categories may include:

• Strictly necessary (site security, load balancing, consent storage)
• Performance/analytics (aggregated usage statistics)
• Functionality (remembering preferences, e.g., language)

Controls: You can manage cookies via our cookie banner (where shown) and your browser/device settings. Blocking some cookies may impact the Site’s performance. If you are in the EEA/UK, we only set non-essential cookies with your consent.

Disclosures and international transfers

We share personal data with:

• Service providers (processors) that help us operate the Site and deliver services (e.g., hosting, security, analytics, email/messaging).
• Professional advisers (legal, compliance), and authorised service partners where needed to fulfil after-sales servicing.
• Regulatory or law enforcement authorities where required by law.

International transfers: We may transfer personal data outside Egypt (and, for EEA/UK users, outside the EEA/UK). We implement appropriate safeguards consistent with applicable law (e.g., contractual protections/standard clauses, destination adequacy, security and minimisation). Under Egypt’s PDPL, certain cross-border transfers may require permission or licensing—where applicable, we follow those requirements.

We do not sell your personal data.

How long we keep data (retention)

We retain personal data only as long as necessary for the purposes described above, including to meet legal, accounting or reporting obligations, and to resolve disputes. Typical periods:

• Contact/inquiry data: 24 months after last interaction
• Workshop/service records: duration of warranty + up to 10 years (for legal/technical traceability)
• Analytics data: 14–26 months (aggregated/anonymous where possible)

We will delete or anonymise data when it is no longer needed.

Security

We use appropriate technical and organisational measures to protect personal data, including encryption in transit (HTTPS), access controls, backups and staff training. However, no online system is 100% secure; please use caution when sharing information online.

Your rights

Depending on your location, you may have the following rights over your personal data:

• Access to your personal data and information about how we process it
• Correction of inaccurate or incomplete personal data
• Deletion/erasure in certain circumstances
• Restriction of processing in certain circumstances
• Objection to processing based on legitimate interests or to direct marketing
• Withdrawal of consent at any time (where processing is based on consent)
• Portability of data you provided to us, in certain cases
• Complaint to a supervisory authority (e.g., Egypt’s EDPC; or your local EEA/UK authority)

To exercise rights, contact info@gasserwatch.com. We may request proof of identity before responding.

Third-party services we use (examples)

• Hosting and security providers (website hosting, DDoS protection, backups)
• Analytics (e.g., Google Analytics 4 — configured to avoid collecting IP addresses from certain regions; additional regional privacy controls may apply)
• Maps and video embeds (e.g., Google Maps, YouTube) — these providers may collect usage, device and location data when you view or interact with their content.
• Messaging (e.g., WhatsApp Business) — messages you send to us on third-party platforms are also processed by those platforms under their own terms and privacy policies.

Links to third-party sites are provided for convenience only; we are not responsible for their privacy practices. Please review their privacy policies.

Children’s privacy

Our Site is not intended for children under 16. We do not knowingly collect personal data from children via the Site. If you believe a child has provided personal data, please contact us and we will take appropriate steps to delete such data.

Changes to this Policy

We may update this Policy from time to time. The “Last updated” date at the top indicates the most recent revision. Significant changes will be communicated on this page and, where appropriate, by additional notice.

Contact us

If you have questions about this Policy or how we handle personal data, please contact:
Email: info@gasserwatch.com